Sky33's Privacy Policy — Your information is completely safe

Sky33 is one of Bangladesh's most trusted online Sports Betting and gaming platforms. We believe your privacy is a fundamental right. This Privacy Policy clearly explains how sky33 collects, stores, uses, and protects your personal information.

By using the Sky33 website or mobile app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please stop using sky33. Our Privacy Policy is built in line with international data protection standards.

Sky33 collects certain necessary information to create your account, process transactions, and improve our services. We only collect what is needed to provide those services — nothing more.

Data is collected in two ways: information you provide directly, and information collected automatically while you use the platform. See the table below for details:

• Information you provide during registration is considered voluntarily and knowingly submitted.
• A scanned copy of a government-issued ID may be requested for KYC verification.
• Selfies or live photos are used solely for identity verification purposes.
• Device and browser information is collected automatically and used for fraud detection.

Sky33 uses your information only for legitimate and transparent purposes. We never share your data with third parties for marketing or advertising. The main reasons we use your information within sky33 are outlined below.

• To create, manage, and secure your account.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and personalized offers.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and resolve complaints.
• To meet regulatory compliance requirements.
• To support technical improvements and enhance the quality of our services.
• To monitor and support responsible gaming.

Sky33 does not sell your personal information. In certain specific circumstances, limited data may be shared with trusted third parties. Those circumstances are clearly set out below.

• Payment Processors: Required information is shared to process transactions via Mobile Banking, Nagad, Rocket, and similar services.
• Technology Service Providers: With contracted providers for server hosting, cloud storage, and security services.
• Legal authorities: We are required to disclose information in response to a court order or a lawful request from a government regulatory authority.
• KYC verification body: With licensed verification services for identity confirmation.
• Business Transfers: In the event of a merger or acquisition, data may be transferred after notifying users in advance.

All third parties are contractually bound to uphold sky33's privacy standards and may not use your data for any other purpose.

Sky33's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience. sky33 uses three types of cookies.

• Essential cookies: For login status, session management, and security. The platform cannot function properly without these.
• Performance Cookies: To monitor page load speed, identify errors, and measure site performance.
• Preference Cookies: To remember your language preference, theme, and other personal settings.

You can disable cookies through your browser settings, though doing so may affect how some sky33 features work. The mobile app uses similar tracking technologies, which can be managed through the app settings.

Sky33 uses industry-leading technology and processes to keep your data secure. Our security measures are equally robust at the technical, administrative, and physical levels.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Passwords are never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication (2FA) is available.
• A 24/7 security monitoring team is always active.
• Regular security audits and penetration testing are conducted.
• Data centers are physically secured with biometric access control.
• Automated alerts are triggered whenever unusual login activity or transactions are detected.

As a Sky33 user, you have several important rights over your own data. We respect these rights and are committed to responding to your requests promptly.

• Right to know: You have every right to know what information sky33 holds about you and how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You have the right to request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted for certain purposes.
• Right to data portability: The right to receive a copy of your data in a machine-readable format.
• Right to object: You may object to your data being used for marketing or profiling purposes.

To exercise these rights, contact sky33's support team in writing. Once your identity is verified, your request will typically be processed within 30 days.

Sky33 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors. Age is verified at registration, and a government-issued ID may be requested where there is any doubt.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data deleted. If a parent or guardian believes their child is using sky33, please contact our support team and we will act promptly.

Sky33 does not retain your data longer than necessary. How long information is kept depends on its type and applicable legal requirements.

• Data for active accounts is retained for the duration of the account.
• Following account closure, transaction records are typically retained for up to 5 years in accordance with legal obligations.
• KYC documents are retained in accordance with regulatory authority guidelines.
• Promotional data is removed from the system as soon as consent is withdrawn.
• Removing data from backup systems may take up to an additional 90 days.

Sky33 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or platform notification. The date of the latest update will always be shown at the top of this page.

• At least 7 days' notice will be given before any major changes take effect.
• Continued use of sky33 after any changes takes effect constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.
• Previous versions of the policy are available upon request from support.

For any questions, requests, or complaints regarding this Privacy Policy, please contact sky33's data protection team. We are always here to help and will respond as quickly as possible.